Shipping & Returns

1. Shipping Coverage

This Shipping & Returns Policy applies to orders placed through perqami.com and fulfilled by PERQAMI, LLC. We currently ship to the United States, Europe, and other supported regions worldwide.

Shipping availability may depend on carrier coverage, local regulations, destination accessibility, and other logistical conditions.

2. Order Processing Time

Orders are normally processed within 1–4 business days after successful payment authorization and order verification.

Business days exclude weekends and public holidays. Processing time is separate from the estimated shipping time shown below. During periods of unusually high order volume or other circumstances outside our reasonable control, processing may take slightly longer.

3. Shipping Rates and Free Shipping

Shipping charges and free shipping thresholds are based on the destination of the order:

United States: Standard shipping is €3.99. Orders with an eligible merchandise subtotal of €110.00 or more qualify for free standard shipping.

Europe: Standard shipping is €6.99. Orders with an eligible merchandise subtotal of €120.00 or more qualify for free standard shipping.

Other Supported Regions: Standard shipping is €12.99. There is currently no free shipping promotion for destinations outside the United States and Europe.

4. Estimated Shipping Time

Estimated delivery times after order processing are:

United States: approximately 7–15 business days.
Europe: approximately 10–20 business days.
Other Supported Regions: approximately 10–25 business days.

These delivery estimates do not include the 1–4 business day processing period. Delivery times are estimates rather than guarantees and may be affected by carrier delays, customs processing, weather conditions, holidays, destination accessibility, or other circumstances outside our reasonable control.

5. Remote and Difficult-to-Service Areas

Remote, rural, island, military, or difficult-to-service destinations may require additional delivery time or may not be supported by standard shipping services.

If you are unsure whether we can deliver to your location, please contact us at contact@perqami.com or visit our Contact Us page before placing your order.

6. Order Tracking

Tracking information will normally become available after your order has been prepared and transferred to the shipping carrier. Tracking updates may require approximately 48–72 hours to appear after shipment.

You can check the latest available shipping information through our Order Tracking page. Carrier tracking information may occasionally update later than the actual movement of the package.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance charges, or other fees imposed by the destination country or local authorities.

These charges are not included in our listed shipping fees unless specifically stated during checkout. Where applicable, international customs duties, taxes, and import-related charges are the responsibility of the recipient.

8. Damaged, Missing, or Incorrect Packages

Please inspect your package and its contents as soon as possible after delivery. If your order arrives damaged, contains an incorrect item, or has another delivery-related problem, please contact us at contact@perqami.com within 48 hours of delivery.

Please provide your order information and, where applicable, clear photographs of the package, shipping label, damaged packaging, and affected item so that we can review the issue. Reports submitted after the 48-hour period may be more difficult to verify with the carrier.

9. Returns

Eligible items may be returned within 30 days of delivery. Returned items must be unused, undamaged, in their original condition, and returned with their original packaging and included accessories where applicable.

To request a return, please contact us at contact@perqami.com before sending the item back. Returns sent without prior authorization may be delayed or may not be accepted. Return requests submitted more than 30 days after delivery are not eligible for standard return processing.

10. Return Shipping and Refunds

Unless an item is confirmed to be defective, damaged during shipping, or incorrectly supplied by us, customers are responsible for applicable return shipping costs.

After an approved return has been received and inspected, an eligible refund will be issued to the original payment method. Approved refunds are normally processed within 7 business days. Additional time may be required for your bank, card issuer, PayPal, or other payment provider to post the refund to your account.