Privacy Policy

1. Introduction

This Privacy Policy explains how PERQAMI, LLC collects, uses, protects, stores, and shares personal information when you visit perqami.com, place an order, request a return, contact customer service, or otherwise interact with our website and services. We are committed to handling personal information responsibly, transparently, and only for legitimate business purposes.

2. Information We Collect

When you use our website, we may collect information such as your name, billing address, shipping address, email address, telephone number, order details, purchased items, transaction references, delivery information, return or refund requests, and communications with our customer service team.

We may also collect limited technical information, including IP address, browser type, device information, operating system, referring pages, access times, and website activity where reasonably necessary for website security, fraud prevention, troubleshooting, and service operation.

3. How We Collect Information

Information may be provided directly by you when completing checkout, submitting a contact form, requesting customer assistance, creating or managing an order, initiating a return, or communicating with us by email.

Certain technical information may also be collected automatically through cookies, server logs, security systems, and similar technologies used to maintain website functionality and protect our services against fraudulent or unauthorized activity.

4. How We Use Personal Information

We use personal information only where reasonably necessary to operate our website and provide our services. This may include processing and fulfilling orders, arranging shipping, sending transactional communications, providing tracking information, processing returns and refunds, responding to customer requests, preventing fraud, maintaining security, and resolving transaction or delivery disputes.

Information may also be used to maintain accurate business records and demonstrate that an order, payment, shipment, return, refund, or customer communication was handled in accordance with the policies published on perqami.com.

5. Legal Basis Under GDPR

Where the General Data Protection Regulation (GDPR) applies, we process personal information only when an appropriate legal basis exists. Depending on the circumstances, processing may be necessary to perform a contract with you, comply with applicable legal obligations, protect legitimate business interests such as fraud prevention and transaction security, or act on consent where consent is legally required.

6. Payment Information

Payments made through perqami.com may be processed by Stripe and PayPal. Payment information entered during checkout is transmitted to the relevant payment provider for authorization and processing.

PERQAMI, LLC does not intentionally store complete payment card numbers, card security codes, or complete payment credentials on its own website systems. Payment providers may instead return transaction identifiers, payment status, limited payment details, and other information necessary for us to confirm and manage an order.

7. Payment Security

Stripe and PayPal maintain their own payment security environments and security controls. Payment card information is processed through their respective systems rather than being directly retained by us as complete card data.

Where supported by the payment provider and transaction, payment security measures may include encrypted communications, tokenization, fraud screening, authentication controls, and payment verification technologies. These protections help reduce unnecessary exposure of sensitive payment information during a transaction.

8. HTTPS, SSL and TLS Protection

Our website uses HTTPS with SSL/TLS encryption to help protect information transmitted between your browser and our website. This encryption is designed to reduce the risk that personal information, account details, order information, or other data transmitted through the website can be intercepted or read by unauthorized third parties while in transit.

We also seek to ensure that checkout, account, contact, and other pages involving personal information are transmitted through encrypted connections.

9. Internal Data Security Measures

We use reasonable technical and organizational safeguards to protect personal information from unauthorized access, alteration, disclosure, misuse, or loss.

These measures may include restricting administrative access, using individual authentication credentials, applying least-privilege access principles, maintaining software and security updates, monitoring unusual activity, limiting unnecessary data collection, protecting administrative interfaces, and restricting access to customer records to persons who require the information for legitimate business purposes.

10. Order, Shipping and Delivery Records

To fulfill orders and provide customer support, we may maintain order and shipping records containing information such as the delivery address, carrier information, tracking number, shipment status, delivery status, order date, and related communications.

These records may also help us investigate lost packages, damaged deliveries, incorrect shipments, returns, refund requests, and payment disputes. For information about shipping and delivery procedures, please review our Shipping Policy.

11. Returns, Refunds and Customer Communications

When you request a return or refund, we may retain information reasonably necessary to evaluate and process the request, including your order number, correspondence, photographs you voluntarily provide, delivery information, return tracking details, inspection results, refund status, and payment transaction references.

These records allow us to document when a request was received, how it was reviewed, and whether a refund was issued. More information about return eligibility and refund procedures is available in our Refund & Returns Policy

12. Fraud Prevention and Stripe or PayPal Disputes

We may process relevant order, payment, account, shipping, delivery, return, refund, technical, and communication records when reasonably necessary to identify suspected fraud, unauthorized transactions, payment abuse, or other suspicious activity.

If a transaction is disputed through Stripe, PayPal, a card issuer, or another financial institution, we may provide relevant transaction evidence to the applicable payment provider. Such evidence may include order confirmations, transaction identifiers, billing or shipping information, tracking and delivery records, refund records, applicable website policies, and communications associated with the disputed order.

Only information reasonably relevant to reviewing or responding to the particular dispute will be used for this purpose.

13. Sharing Personal Information

We do not sell personal information to third parties.

We may share limited information with service providers that assist us in operating the website and completing transactions, including Stripe, PayPal, shipping carriers, hosting or infrastructure providers, security providers, and other service providers necessary for order fulfillment or website operation.

Information shared with these parties is limited to what is reasonably necessary for the service they provide or where disclosure is required by applicable law.

14. Cookies and Similar Technologies

perqami.com may use cookies and similar technologies to maintain essential website functions, remember user preferences, support checkout functionality, maintain sessions, improve security, detect suspicious activity, and understand how the website is used.

Where required by applicable law, non-essential cookies will be used according to applicable consent requirements. You may also control certain cookies through your browser settings, although disabling essential cookies may affect website or checkout functionality.

15. Data Retention

Personal information collected through our website is retained for a maximum period of one year from the date it is collected or from the most recent relevant transaction or interaction, as applicable.

During this period, information may be retained where necessary to complete orders, provide customer service, process returns or refunds, maintain security, investigate fraud, respond to payment disputes, and maintain appropriate transaction records. Once the applicable one-year retention period has ended, personal information that is no longer required will be deleted, anonymized, or otherwise removed from active records using reasonable procedures.

16. Your GDPR and Privacy Rights

Where GDPR or other applicable privacy legislation provides such rights, you may request access to personal information we hold about you, request correction of inaccurate information, request deletion of eligible information, object to or restrict certain processing, or request a portable copy of certain information.

You may also withdraw consent where processing is based specifically on consent. Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.

To submit a privacy request, contact us at contact@perqami.com. We may request reasonable information to verify your identity before acting on a request so that personal information is not disclosed or changed at the request of an unauthorized person.

17. Privacy Questions and Policy Updates

We may update this Privacy Policy when necessary to reflect changes to our website, security practices, payment processing arrangements, legal requirements, or business operations. Any updated version will be published on perqami.com.

If you have questions about how your information is collected, protected, retained, used, or shared, or if you wish to exercise an applicable privacy right, please contact us at contact@perqami.com or through our Contact Us page.