Refund & Returns Policy

1. Return Period

We want customers shopping through perqami.com to have clear and reasonable options if a purchase needs to be returned. Eligible items may be returned within 30 days of delivery.

Return requests submitted more than 30 days after the recorded delivery date will not be accepted, unless otherwise required by applicable law. Customers should contact us at contact@perqami.com before sending any item back.

2. Return Eligibility and Condition

To qualify for a return, handbags must be unused, undamaged, and maintained in a condition that does not affect their ability to be resold. Items should be returned in their original condition with any included straps, accessories, protective materials, packaging, and other components supplied with the order.

Returns may be declined if an item shows signs of use, wear, scratches, stains, odors, alterations, improper handling, missing components, or other conditions that materially reduce its resale condition. Customers may carefully inspect an item after delivery, provided the inspection does not cause wear or damage.

3. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at contact@perqami.com within 48 hours of delivery.

To help us review the issue efficiently, we may request your order number and clear photographs of the item, packaging, shipping label, or affected area. This information may also be used to verify the delivery issue with the carrier or payment provider. We will review each reported issue reasonably and provide an appropriate resolution when the claim is verified.

4. Return Request Process

To begin a return, contact us at contact@perqami.com or through our Contact Us page and provide your order number, the item you wish to return, and the reason for the request.

If the return is approved, we will provide the applicable return instructions. Please do not send an item to us before receiving return authorization. Customers should retain shipment receipts and tracking information until the return and refund process has been completed.

5. Return Shipping Costs

For returns based on a change of mind, preference, or other reason not caused by an error on our part, the customer is responsible for the applicable return shipping cost.

If we confirm that an item was defective, damaged during shipment, or incorrectly supplied by PERQAMI, LLC, we will provide an appropriate resolution and may cover reasonable return shipping costs where applicable. Original shipping charges are not refundable unless required by applicable law or the return resulted from an error attributable to us.

6. Return Inspection and Refunds

Returned items will be inspected after they are received. We will verify that the item matches the approved return request and meets the return conditions stated in this policy. We may contact you if additional information is reasonably required to complete the review.

Once a return is approved following inspection, the refund will be issued to the original payment method. Eligible refunds are normally returned within 7 business days after approval. We do not normally issue refunds to a different card, account, or payment method from the one originally used for the purchase.

7. Stripe, PayPal, and Payment Disputes

Payments placed through perqami.com may be processed through Stripe or PayPal. Refunds for eligible transactions will be submitted through the same payment channel used for the original order whenever possible, creating a clear payment and refund record associated with the transaction.

If you believe there is a problem with an order or refund, please contact us first at contact@perqami.com so we have an opportunity to investigate and resolve the matter. When responding to a payment dispute, chargeback, or payment-provider inquiry, PERQAMI, LLC may provide relevant transaction records, order confirmations, delivery or tracking records, customer communications, return authorization records, refund records, and other information reasonably necessary to document the transaction and our handling of the request.

8. Refused Returns, Legal Rights, and Policy Consistency

We reserve the right to refuse a return or reduce a refund where permitted by applicable law if the returned item does not meet the conditions stated in this policy, is materially different from the item originally supplied, has been used or damaged after delivery, is missing significant components, or has otherwise been returned in a condition that affects resale.

Nothing in this policy is intended to limit any mandatory consumer rights that apply under applicable law. Shipping-related matters are governed together with our Shipping Policy. If you have questions about a return, refund, damaged item, or payment issue, please contact us at contact@perqami.com before initiating the return process.