Frequently Asked Questions

We currently ship to the United States, Europe, and other supported regions worldwide. Availability may depend on carrier coverage and destination conditions. Please review our Shipping Policy for complete details.

Orders are normally processed within 1–4 business days after successful payment authorization and order verification. Weekends and public holidays are not included.

Standard shipping to the United States is €3.99, Europe is €6.99, and other supported regions are €12.99.

United States orders qualify for free standard shipping from €110.00. European orders qualify from €120.00. Other supported regions currently do not have a free shipping promotion.

Estimated shipping times after processing are approximately 7–15 business days for the United States, 10–20 business days for Europe, and 10–25 business days for other supported regions.

Remote, rural, island, military, or difficult-to-service locations may require additional delivery time. Contact us at contact@perqami.com or visit our Contact Us page if you are unsure.

You can check available shipping information through our Order Tracking page. Tracking updates may require approximately 48–72 hours after shipment to appear.

International orders may be subject to customs duties, import taxes, VAT, clearance charges, or similar fees imposed by the destination. Where applicable, these charges are the responsibility of the recipient.

Please contact us at contact@perqami.com within 48 hours of delivery. We may ask for your order information and clear photographs of the item, packaging, or shipping label.

Eligible items may be returned within 30 days of delivery. Requests made after 30 days will not be accepted unless otherwise required by applicable law. See our Return & Refund Policy.

Returned handbags must be unused, undamaged, and kept in a condition that does not affect their ability to be resold. Included straps, accessories, protective materials, and packaging should also be returned where applicable.

Contact us through contact@perqami.com or our Contact Us page with your order number, the item you wish to return, and the reason for the request. Please wait for return authorization before sending the item.

Customers are generally responsible for return shipping costs for preference-based returns. If an item is confirmed to be defective, damaged during shipment, or incorrectly supplied, we may cover reasonable return shipping costs where applicable.

Once an eligible return has been inspected and approved, the refund will normally be issued to the original payment method within 7 business days. Your payment provider may require additional time to post the credit.

Depending on checkout availability, we accept Visa, Mastercard, American Express, Discover, PayPal, SOFORT, Apple Pay, and Google Pay. Payments may be processed through Stripe or PayPal. See our Payment Policy.

Orders placed through perqami.com are processed in EUR. Your bank or payment provider may apply its own exchange rate or foreign transaction fees when another currency is used.

Our website uses HTTPS and SSL/TLS encryption to help protect transmitted information. Payments are handled through providers such as Stripe and PayPal, and we do not intentionally store complete card numbers or card security codes on our own website systems. See our Privacy Policy.

Please contact us first at contact@perqami.com so we can review the issue. Payment disputes may require relevant order, payment, shipping, delivery, communication, return, or refund records. Legal matters are handled according to our Terms of Service.